You can use a service without adding a card to your account, but in this case you can see the cars on the map, but cannot rent a car. Also you can have a limitation to enter other services. You’ll not have a full rights to use the service in case you do not and a card to your account.
After you complete the registration, please wait for acceptance of your account that is made during 2-96 hours. Also check that you add a card number to your account. After acceptance you can start to use a service.
This can be caused by several reasons:
• There are no free cars near to your vicinity. Please change you card to smaller to see more places.
• You do not add a card to your account
• Your account do not accepted or still waiting for acceptance
• You turn off the possibility of checking your position with the car sharing App
The Per-minute tariffs are written off after the lease is over. The tariffs based on the subscription (Hourly, Daily) are written off immediately at the moment when car sharing starts, and additional km if they are levied, are taken upon the completion of the lease. Please note that if, the amount of using the services exceeded 75 UAH during the period of the car sharing, then this amount will be charged, and if the amount less than 75 UAH. It is taken after the end of the rent.
In case you received the message about debt you cann`t use services. To pay the debt you can just put money on your card and ask operators to take the payment from your card or pay the debt by clicking “pay debt” at the App or pay via our bank account.
Deductible (franchise) is the amount that is not paid by the insurance. For example, in case you damage the car and the price of repair is 10 000 UAH, the insurance company pay just 5 000 UAH, another 5 000 UAH you’ll pay by yourself. In case the accident equal 2 000 UAH, than the insurance company pay nothing, you’ll pay 2000 UAH by yourself.
Call the police 102, call our Customer support. Write and give information about other car to our operators. Wait for police coming and fill the documents. Give the documents to our representative no later than the next day.
In case you find a damages on the car, that are not set by marker, than give our operators information about this and send us photos (via viber, telegram, whats app, skype, e-mail: firstname.lastname@example.org), than follow the operator advices.
In case the damages are not put by sticker or you gave the operator information about the damages and sent photos and you are told you can use the car, than use the car. In case the damages are not set, operator didn’t not give the agree to use the car – than cancel the booking and use another car.
If the low fuel indication turns on, use authorized petrol station. Fuel card is inside the car in the glow box. Tell the operator you are going to refill the tank before you are going to refill it. The operator gives you PIN code and you can refill the car.
You can tell about this problem to our operators. Than you can come to gas station and refuel the car according to the operator advices. Than take the bill and make photo behind the car panel, than send photo to our viber or email. Leave the bill inside the glow box. Your bonus account receives money and bonuses for refueling. These bonuses can be used in our service.
The zone of usage is a place that set at the map. You can use the car just at this zone, start and finish the rental there. Also there are additional zones where you can finish rental but for additional payment.
In case you are going to finish rental, than park the car according to the Traffic Rules at allowed places. Turn off the ignition, close the windows and turn on the hand brake or select the speed on transmission (if the car with the manual transmission) or the “P” selection (in case the car with automatic gearbox). Leave the car and close the doors, than select “finish rental”. The car closed automatically. It is prohibited to finish the rental at the places where are the car interfere the traffic, pedestrian, places that is impossible to go out, garages or payed parkings. Attention! Any finish of the rental can be done at the places where is good mobile or GPS connection.
You can use the car only according to the rules of classic rental. Call our Customer support, come to our office and you can use the car as similar car rental for several days or hours. You can also use our car sharing car to drive to our office.
Car sharing is the individual service. In case you want to use a service with your friend, he (she) can sign in to our service also. In case you are tired, finish the rental, than your friend can start the rental.
Turn off the ignition, cabin lights and outdoor lights of the car, put on hand brake. Put the transmission to the “P” selection or to the first speed (manual transmission), close the windows, go out from the car and press the button “Finish rental” at the App.
Watch the marks at the App. May be you do not turn off the lights or put on the hand brake. In case all is done, but the car still do not closed check the internet connection. It is impossible to close the car at places that so not have internet or GPS connection. Put the car to another place and try to close it again.
Use the "Waiting" button. In per-minute tariffs this is a paid service from 0.99 UAH. per minute (see your package and cost), in Hourly, Daily tariffs, the "Waiting" service is used to close the car doors without the need to complete the lease. Hourly and Daily tariffs do not charge "Waiting", this service is included in the price of the subscription. During the "Waiting" period, the subscription will still be spent.
If you are not guilty of an accident and there is another participant in the accident, the incident is recorded in the police, you reported to us from the scene of the incident and everything is done according to the rules of traffic regulations, the insurance company decided to pay - we have no claims for deductible, except for you cases of payment for additional services, for example: evacuation, site fines, police fines ........., which are imposed on us, due to the road accident in which you participated. In any case, we will defend our interests and your interests to the end in any body.
You will automatically switch to a per-minute tariff. In order to continue using the hourly tariff, you need to
complete the rental and re-select the hourly tariff.
Creator GETMANGLOBAL TOV, Company code 34735259
Registration address: Kedrin Dmitry str. 44/4,
Dnipro city, Ukraine, 49008
Office Kiev: Dniprovska naberezhna str. 17, Kiev,
The company Physical person entrepreneur
Hetmanskyi Ivan Volodymyrovych
Individual code 2156520675
Registration address: Ushinskyi str., 2/53, Dnipro city, Ukraine, 49000