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Here is considered why your account has been blocked and indeed it is all over.
This article is made in order to explain you the specification of our job and what mean service messages that are sent to you on the email.
If you have got a message about blocking your account, what can this mean?
Check your email, including SPAM folder, you have been sent requests and instructions, follow them and your account will be back again on the moderation stage and unblocked.
Here are the most frequently made mistakes from the side of new users:
One of the reason of blocking your account may be not enough driving experience and age of the user. If you do not have a driving experience of 2 years or you are younger than 21 years old – we cannot let you use the service, this contradicts to the rules of the service and the insurance.
A reason to a temporal blocking before you added the documents may be the case you have added a passport of a citizen of Ukraine or a certification of constant living and foreign driving license – if you got a document about constant living on the territory of Ukraine, please, get Ukrainian driving license (demands of UN Convention of 1968 about road traffic). You can use the service as a resident if you have Ukrainian driving license or as a foreigner. Choose a variant that is suitable for you and we will unblock your account.
Financial and other reasons of blocking are made if you have enough information about:
I understand everything but if I have not added driving license or it is of a bad quality why do you need to block my account?
On moderation, there are only three statuses of the user:
If account is in the waiting line on the moderation, the mderation has an active indicator that is ticking. That is why the moderators must as soon as possible do all the operations, but the documents are not resent, that is why the account cannot be longer in the state of verification than it is acceptable, it means that it is or approved or blocked. As there is a lack of some documents, driving experience or… an account is blocked till the time of getting this document… and it gets back again on moderation, some later on approval.
Why cannot I added documents later?
The application and the whole process of registration is done in the way that you cannot make any changes to your account. It is done according to the security and the service work. So that there will not be a case that Petrenko has registered and the trip has ended the user with the same ID but now he is Ivanenko or changed his documents. That is why this operation can be made only by the Support Service or moderation, it depends on how deep the request is.
My girlfriend who has a driving license for 12 years and has never used the car can be user and I, who has 1,5 of real driving experience cannot?
This is absolutely true. There is no other criteria except for physical adding of a driving experience into the driving license, yet in the whole world.
I have a driving license for a year, I am 19 years old but my real driving experience is for more than five years. Why cannot I be a user?
Unfortunately, we can take into account only official driving experience.
Can I use the service if I there is a lack of two month of driving experience or an age?
The conditions of the state or an age are strict, no younger than 21 years old and driving experience no less than 2 years.
The hold and its size lose sense in the use of the service
If you have an individual sum of hold, you have not enough rating. Start to use the service, later your rating will be higher and your hold will be less.
To read what is hold and what it is needed in more detail you can in the article.
This happens because of some reasons:
Write us a letter on email@example.com – you will be answered as soon as possible but no longer than 72 hours about the reasons of blocking and how to overcome them.
You will be unblocked as soon as possible.
The letter can have a question like: Good afternoon, please tell me why my account has been blocked?
Send a letter only from the e-mail that is added to your account.
Still have some questions. Write us right now: firstname.lastname@example.org
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